Asked Questions (FAQ)

Everything You Need to Know About Shopping at The Bliss House LLC

Welcome to our Frequently Asked Questions page. We have organized the most common questions by category to help you find answers quickly. If you do not see your question here, please email us at hongkimtuc@gmail.com – we are happy to help.

Section 1: Ordering & Account Questions

1.1 Do I need to create an account to place an order?

No. We offer guest checkout. You can complete your purchase without creating an account. However, creating an account allows you to:

  • Save your shipping addresses for faster checkout

  • View your order history

  • Track orders more easily

  • Save payment methods (securely through Stripe)

1.2 How do I track my order?

Once your order ships, we will send you a shipping confirmation email with a tracking number. You can click the link in that email to see real-time updates from the carrier (USPS, UPS, FedEx, or DHL).

If you created an account, you can also log in to theblisshouse.space and view your order status under “Order History.”

1.3 Can I change or cancel my order after placing it?

Within 2 hours of placing your order: Email hongkimtuc@gmail.com immediately with “CANCEL ORDER” in the subject line. We will cancel and refund you fully if the order has not entered fulfillment.

After 2 hours: We may have already started processing your order. We will try to cancel or modify it, but we cannot guarantee it. If the order has already shipped, please follow our return process after receiving it.

To change shipping address or product quantity: Email us as quickly as possible. We will help if we can.

1.4 What if I made a mistake in my shipping address?

Email hongkimtuc@gmail.com immediately. If your order has not yet shipped, we can update the address at no charge. If it has already shipped, we cannot redirect the package. You may need to contact the carrier directly or file a claim with them.

We are not responsible for orders shipped to incorrectly entered addresses.

1.5 Can I add items to an existing order?

No. Once an order is placed, we cannot add items to it. Please place a separate order for additional items. If you contact us within 2 hours of the original order, we can cancel the first order so you can place one combined order.

Section 2: Product Questions

2.1 What materials are your greeting cards made from?

All our greeting cards are printed on premium, heavyweight cardstock (typically 110 lb or 300 gsm). This weight ensures the card feels substantial, resists bending, and holds up well in the mail. Our cards are uncoated on the inside for easy writing and lightly textured on the outside for a premium feel.

2.2 Do your cards come with envelopes?

Yes. Every greeting card includes a matching envelope. Our envelopes are standard A2 or A6 sizes (depending on the card) and are made from high-quality paper that complements the card design.

2.3 Are your ornaments shatterproof?

It depends on the collection:

  • Ceramic ornaments – Beautiful but breakable if dropped. We package them carefully, but please handle with care.

  • Wood ornaments – Very durable, not easily breakable.

  • Metal ornaments – Extremely durable.

  • Glass ornaments (limited editions) – Fragile. Handle with extreme care.

All ornaments are packaged in protective bubble wrap or foam inserts. If your ornament arrives damaged, please contact us immediately for a replacement or refund.

2.4 Do you offer personalized or custom products?

Yes! We offer personalization on select ornaments (engraving names, dates, or short messages). Look for the “Personalize” option on product pages.

For fully custom products (e.g., a card design created just for you or a bulk order with a custom logo), please email hongkimtuc@gmail.com with your request. Custom orders typically take 2-4 weeks and require a minimum quantity.

2.5 Can I request a specific design or occasion that you don’t currently offer?

Absolutely. We love hearing from customers about missing occasions or design ideas. Email hongkimtuc@gmail.com with your suggestion. If we receive enough requests for a specific design, we may add it to our collection – and we will send you a discount code as a thank you.

2.6 Are your products eco-friendly?

We are committed to sustainability. Our current practices include:

  • Recyclable packaging – Cardboard boxes and paper padding (no plastic bubble wrap when possible)

  • FSC-certified paper – Our cardstock comes from responsibly managed forests

  • Soy-based inks – Used for most of our printing

  • Minimal packaging – No excess boxes or unnecessary inserts

We are actively working toward plastic-free shipping by 2025.

Section 3: Payment Questions

3.1 What payment methods do you accept?

We accept:

  • All major credit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club)

  • Debit cards with Visa or Mastercard logos

  • Apple Pay (on Apple devices)

  • Google Pay (on Android devices)

We do not accept PayPal, cryptocurrency, wire transfers, cash, checks, or money orders.

3.2 Is it safe to enter my credit card information on your website?

Yes. Our website uses SSL encryption (look for the padlock icon in your browser). All payments are processed through Stripe, which is PCI Level 1 certified – the highest security standard in the payment industry.

We never store your full card number on our servers. Stripe handles all sensitive data.

3.3 Why was my payment declined?

Common reasons include:

  • Insufficient funds in your account

  • Daily spending limit reached (contact your bank)

  • Incorrect billing address, CVV, or expiration date

  • Your bank flagged the transaction as suspicious (especially for international orders)

  • Your card has expired

What to do: Double-check all information. If it still declines, try a different card or contact your bank. Then email us at hongkimtuc@gmail.com – we can check Stripe’s logs for specific error codes.

3.4 Do you charge sales tax?

We collect sales tax only on orders shipped to Wyoming (where our business is physically located). For all other U.S. states and international destinations, we do not collect sales tax, but you may be responsible for paying use tax or customs duties to your local government.

3.5 Will I see foreign transaction fees on my credit card?

The Bliss House LLC charges in USD. If you are shopping from outside the United States, your bank or card issuer may charge a foreign transaction fee (typically 1-3% of the purchase amount). We have no control over these fees.

Section 4: Shipping Questions

4.1 How long does shipping take?

Destination Standard Shipping Expedited Shipping
Continental U.S. 3-7 business days 1-3 business days
Alaska / Hawaii 5-10 business days 2-4 business days
International 10-20 business days 5-10 business days

These are estimates. Actual delivery times depend on the carrier and customs (for international orders).

4.2 How much does shipping cost?

Shipping costs are calculated at checkout based on:

  • Total weight of your order

  • Destination address

  • Shipping method selected

We offer free standard shipping on U.S. orders over $50 (before tax).

4.3 Do you ship internationally?

Yes! We ship to over 30 countries, including:

  • Canada, Mexico

  • United Kingdom, Ireland

  • Australia, New Zealand

  • Most European Union countries (Germany, France, Italy, Spain, Netherlands, etc.)

  • Japan, South Korea, Singapore

  • United Arab Emirates

If your country is not listed at checkout, please email hongkimtuc@gmail.com – we may be able to add it.

4.4 Will I have to pay customs duties or import taxes?

Possibly. International orders may be subject to customs duties, import taxes, or brokerage fees charged by your country’s government. These fees are your responsibility – The Bliss House LLC does not pay them, and we cannot predict what they will be.

Please contact your local customs office for information before ordering.

4.5 My tracking says “Delivered” but I didn’t receive my package. What do I do?

First, check with:

  • Neighbors or household members

  • Your building’s mailroom or front desk

  • Any safe drop location near your door (porch, garage, etc.)

Wait 2-3 additional days – carriers sometimes mark packages as delivered early.

If still missing after 5 days, contact the carrier directly with your tracking number. If the carrier confirms the package is lost, email hongkimtuc@gmail.com and we will investigate. We may offer a refund or replacement depending on the carrier’s determination.

We are not responsible for packages stolen after delivery confirmation.

4.6 Can I ship to a P.O. Box or APO/FPO address?

Yes for P.O. Boxes within the United States (shipped via USPS).
Yes for APO/FPO military addresses (shipped via USPS). Please allow extra time (up to 4 weeks) for APO/FPO deliveries.

Section 5: Returns & Refunds

5.1 What is your return policy?

You have 30 days from delivery to request a return or refund. Products must be unused and in original condition (except for damaged or defective items, which we replace or refund fully).

For full details, please read our Refund and Return Policy on our website.

5.2 How do I start a return?

Email hongkimtuc@gmail.com with:

  • Your order number

  • The product(s) you wish to return

  • The reason for return

  • Photos (if damaged or defective)

Do not ship anything back until you receive return authorization from us.

5.3 Who pays for return shipping?

  • Damaged, defective, or wrong items – We pay. We will email you a free return label.

  • Changed your mind – You pay. We deduct return shipping from your refund or you provide your own label.

5.4 How long does it take to get a refund?

Once we receive and inspect your return, we process refunds within 5-7 business days. Your bank may take an additional 5-10 business days to post the credit to your account.

5.5 Can I return personalized items?

No. Personalized or custom-made products cannot be returned or refunded unless they arrive damaged or defective. Please double-check all personalization details before submitting your order.

Section 6: Gift Cards & Promotions

6.1 Do you sell gift cards?

Yes. We offer digital gift cards in amounts from $10 to $200. Gift cards are delivered via email and can be used on any product on our website. Gift cards are non-refundable and never expire.

6.2 How do I use a discount code?

Enter your discount code at checkout in the “Promo Code” field. Codes are case-sensitive. Only one code may be used per order unless stated otherwise.

6.3 Can I combine a discount code with a gift card?

Yes. You can apply a discount code first, then pay the remaining balance with a gift card or credit card.

6.4 My discount code isn’t working. What’s wrong?

Common issues:

  • The code has expired

  • The code requires a minimum purchase amount you haven’t met

  • The code applies only to specific products (not in your cart)

  • You entered the code incorrectly (check spelling and capitalization)

If you believe the code should work, email hongkimtuc@gmail.com with the code name and your cart contents. We will help.

Section 7: Wholesale & Bulk Orders

7.1 Do you offer wholesale pricing for retailers?

Yes. We partner with boutiques, gift shops, bookstores, and stationery retailers. Please email hongkimtuc@gmail.com with:

  • Your business name and location

  • Your tax ID or reseller certificate

  • Estimated monthly order volume

We will send you our wholesale catalog and pricing.

7.2 Can I place a bulk order for my wedding or corporate event?

Absolutely. We offer discounts for bulk orders of 20+ items (cards, ornaments, or a mix). Email hongkimtuc@gmail.com with:

  • The products you want (or tell us your budget and we will suggest options)

  • Quantity needed

  • Delivery deadline

  • Any customization requirements

We will provide a quote and production timeline within 24-48 hours.

Section 8: Technical & Website Issues

8.1 The website is loading slowly or not working. What should I do?

Try these steps:

  1. Refresh the page

  2. Clear your browser cache and cookies

  3. Try a different browser (Chrome, Firefox, Safari, Edge)

  4. Disable browser extensions (ad-blockers can interfere)

  5. Try incognito/private browsing mode

If the problem persists, email hongkimtuc@gmail.com with:

  • A description of the issue

  • Your browser and device type

  • Screenshots (if possible)

8.2 I didn’t receive my order confirmation email. What happened?

First, check your spam or junk folder. If it’s not there:

  • Did you enter your email address correctly at checkout?

  • Was your order successfully placed? (Did you see a “Thank You” page?)

If you still cannot find it, email hongkimtuc@gmail.com with your name and approximate order time. We will resend the confirmation.

8.3 Is your website accessible for people with disabilities?

We are committed to digital accessibility. Our website follows WCAG 2.1 AA guidelines to the best of our ability. If you encounter accessibility barriers, please email hongkimtuc@gmail.com with details – we will prioritize fixing them.

Section 9: Privacy & Security

9.1 Do you share my personal information with third parties?

We do not sell your personal information. We share your data only as necessary to fulfill your order (e.g., with Stripe for payment processing, with shipping carriers for delivery). Our Privacy Policy explains this in detail.

9.2 How do I delete my account and personal data?

Email hongkimtuc@gmail.com with “DELETE MY DATA” in the subject line. Include the email address associated with your account. We will delete your personal information within 30 days, subject to legal retention requirements (e.g., for tax purposes).

Section 10: Still Have Questions?

If we haven’t answered your question here, please reach out. We love hearing from our customers.

Email: hongkimtuc@gmail.com
Phone: +84325409592 (urgent issues only)
Response time: Within 24 hours (usually faster)

Thank you for choosing The Bliss House LLC. Happy gifting!