Privacy Policy

At The Bliss House LLC (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have about your data.

By using our website theblisshouse.space (the “Website”) or purchasing our products, you agree to the terms of this Privacy Policy.

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Section 1: Information We Collect

We collect information from you in three ways: (1) information you provide directly, (2) information collected automatically, and (3) information from third parties.

1.1 Information You Provide Directly

When you interact with our Website, you may choose to provide:

• Contact information – Name, email address, phone number, shipping address, billing address

• Payment information – Credit/debit card details (processed by Stripe, not stored by us)

• Account credentials – Username and password (if you create an account)

• Order details – Products purchased, personalization requests, gift messages

• Communications – Emails, customer support inquiries, product reviews, survey responses

1.2 Information Collected Automatically

When you visit our Website, we automatically collect certain technical information:

• Device information – IP address, browser type, operating system, device type

• Usage data – Pages visited, time spent on pages, links clicked, search queries

• Location data – Approximate geographic location derived from your IP address

• Cookies and similar technologies – See Section 6 below

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors (Stripe) – Confirmation of payment status (but not your full card number)

• Shipping carriers – Delivery confirmation and tracking updates

• Social media platforms – If you interact with our social media accounts (e.g., Facebook, Instagram, Pinterest)

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Section 2: How We Use Your Information

We use your personal information for the following purposes:

2.1 To Fulfill Your Orders

• Process payments and prevent fraud

• Ship products to your address

• Provide order confirmations, shipping updates, and delivery notifications

• Handle returns, refunds, and exchanges

2.2 To Communicate With You

• Respond to your customer service inquiries

• Send important notices (order status, policy changes, security alerts)

• Send marketing communications (only if you opt in – see Section 5)

2.3 To Improve Our Website & Products

• Analyze how customers use our Website (e.g., which products are most viewed)

• Diagnose technical issues and improve website performance

• Develop new products based on customer preferences

2.4 To Comply With Legal Obligations

• Maintain records for tax and accounting purposes (7 years as required by law)

• Respond to lawful requests from law enforcement or regulatory authorities

• Enforce our Terms and Conditions

2.5 For Marketing (With Your Consent)

• Send promotional emails about new products, sales, and events (opt-out anytime)

• Display targeted advertisements on social media platforms

• Create lookalike audiences for advertising (without sharing your personal information directly)

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Section 3: How We Share Your Information

We do not sell your personal information to third parties. We share your information only as necessary to operate our business or as required by law.

3.1 Service Providers

We share your information with trusted third parties who perform services on our behalf:

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Legal Compliance & Protection

We may disclose your information if required to:

• Comply with a subpoena, court order, or other legal process

• Protect the rights, property, or safety of The Bliss House LLC, our customers, or the public

• Investigate or prevent fraud or illegal activity

3.3 Business Transfers

If The Bliss House LLC is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Website before your data is transferred and becomes subject to a different privacy policy.

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Section 4: Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

After the retention period expires, we securely delete or anonymize your information.

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Section 5: Your Privacy Rights & Choices

Depending on where you live, you may have certain rights regarding your personal information. The Bliss House LLC complies with:

• California Consumer Privacy Act (CCPA) – For California residents

• General Data Protection Regulation (GDPR) – For European Union residents

• Other applicable U.S. state privacy laws (Virginia, Colorado, Connecticut, Utah)

5.1 Rights Available to All Customers

You have the right to:

• Access – Request a copy of the personal information we hold about you

• Correct – Update inaccurate or incomplete information

• Delete – Request deletion of your personal information (subject to legal exceptions)

• Opt out of marketing – Unsubscribe from promotional emails (click “unsubscribe” in any email)

• Opt out of cookies – Adjust your browser settings (see Section 6)

5.2 How to Exercise Your Rights

To make a request regarding your personal information:

Email: hongkimtuc@gmail.com with “PRIVACY REQUEST” in the subject line

Please include:

• Your full name

• The email address associated with your account or orders

• A clear description of your request (e.g., “Please delete my data”)

• Any additional information needed to verify your identity

Verification: We may ask for additional information to confirm your identity before processing your request. This prevents unauthorized access to your data.

Response time: We will respond to verified requests within 30 days (or 45 days for complex requests, with notice).

5.3 California Residents (CCPA)

Under the CCPA, California residents have the additional right to:

• Know what personal information is collected, used, shared, or sold – We do not sell your data

• Opt out of the sale of personal information – Not applicable (we do not sell)

• Non-discrimination – We will not discriminate against you for exercising your CCPA rights

To exercise your CCPA rights, use the contact information above.

5.4 European Union Residents (GDPR)

Under the GDPR, EU residents have the additional right to:

• Data portability – Receive your data in a structured, machine-readable format

• Restrict processing – Limit how we use your data in certain circumstances

• Object to processing – Object to processing based on legitimate interests

• Lodge a complaint – File a complaint with your local data protection authority

Lawful basis for processing: We process your data based on contract (to fulfill orders), legitimate interests (to improve our business), and consent (for marketing).

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Section 6: Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, analyze traffic, and provide personalized content.

6.2 Types of Cookies We Use

6.3 Managing Cookies

You can control cookies through your browser settings:

• Google Chrome – Settings > Privacy and Security > Cookies and other site data

• Mozilla Firefox – Options > Privacy & Security > Cookies and Site Data

• Apple Safari – Preferences > Privacy > Cookies and website data

• Microsoft Edge – Settings > Site permissions > Cookies and site data

Please note: Disabling essential cookies may break our website (e.g., you may not be able to add items to your cart).

6.4 Third-Party Tracking

We use Google Analytics to collect anonymized usage data. Google Analytics uses its own cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

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Section 7: Data Security

7.1 How We Protect Your Information

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption – All data transmitted between your browser and our website is encrypted

• PCI compliance – Payment processing through Stripe (PCI Level 1 certified)

• Access controls – Only employees who need your data to perform their jobs (e.g., fulfillment team) have access

• Secure hosting – Our website is hosted on Shopify’s PCI-compliant servers

• Regular security audits – We review our systems for vulnerabilities quarterly

7.2 Limitations

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7.3 What to Do If You Suspect a Breach

If you believe your information has been compromised due to a security issue on our Website, please:

1. Email hongkimtuc@gmail.com immediately

2. Change your password (if you have an account)

3. Monitor your credit card statements for unauthorized charges

We will notify affected customers and relevant authorities within 72 hours if a data breach occurs, as required by law.

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Section 8: Children’s Privacy

Our Website and products are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided us with personal information, please contact us at hongkimtuc@gmail.com. We will delete the information promptly.

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Section 9: International Data Transfers

The Bliss House LLC is based in the United States. If you are accessing our Website from outside the U.S., your information may be transferred to, stored, and processed in the U.S.

U.S. data protection laws may not be equivalent to those in your country of residence. By using our Website, you consent to the transfer of your information to the U.S.

For EU residents, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection for data transferred from the EU to the U.S.

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Section 10: Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

• We will post the updated policy on this page

• We will update the “Last Updated” date at the top

• For material changes, we will notify you by email (if we have your address) or by a prominent notice on our Website

Your continued use of our Website after changes are posted constitutes your acceptance of the updated Privacy Policy.

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Section 11: Third-Party Links

Our Website may contain links to third-party websites (e.g., social media platforms, payment processors, shipping carriers). This Privacy Policy applies only to The Bliss House LLC. We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies.

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Section 12: Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) feature that signals to websites that you do not want your browsing activity tracked. Our Website does not currently respond to DNT signals because there is no universally accepted standard for how to respond to them.

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Section 13: Contact Information for Privacy Questions

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Officer:

The Bliss House LLC
Attn: Privacy Officer
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: hongkimtuc@gmail.com
Phone: +84325409592

For GDPR-related inquiries, you may also contact us at the same email address with “GDPR” in the subject line.

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Section 14: California Privacy Rights (Shine the Light)

Under California Civil Code Section 1798.83 (the “Shine the Light” law), California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes.

We do not disclose personal information to third parties for their own direct marketing purposes. If you have questions, please email hongkimtuc@gmail.com with “Shine the Light Request” in the subject line.

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Section 15: Nevada Privacy Rights

Under Nevada law, Nevada residents may opt out of the sale of their personal information. The Bliss House LLC does not sell personal information. If you have questions, please email hongkimtuc@gmail.com.

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Thank you for trusting The Bliss House LLC with your personal information. We take that trust seriously.