Contact us

We’re Here to Help – Reach Out Anytime

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At The Bliss House LLC, we believe that great customer service is just as important as great products. Whether you have a question about an existing order, need help choosing the perfect gift, or want to share feedback about your experience, our team is ready and eager to assist you.

We do not use automated chatbots or outsourced call centers. When you contact us, you will speak directly with a real person who knows our products, understands our policies, and genuinely cares about resolving your inquiry quickly and kindly.

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How to Reach Us

📧 Email (Recommended for Most Inquiries)

Email: hongkimtuc@gmail.com

Email is the best way to reach us for:

• Order status updates

• Product questions before purchasing

• Returns and exchanges

• Bulk order requests (weddings, corporate gifts, events)

• Design customization inquiries

• Wholesale partnership opportunities

• Press and media inquiries

Our Response Commitment: We respond to every email within 24 hours during business days. Most emails receive a reply within 4-6 hours. Weekends and holidays may take slightly longer, but we will always get back to you.

What to Include in Your Email: To help us serve you faster, please include:

• Your full name

• Order number (if applicable)

• Clear description of your question or issue

• Photos of any damaged or defective products (if requesting a return or refund)

📞 Phone – For Urgent Matters

Phone: +84325409592

Phone support is available for urgent issues only – such as:

• Time-sensitive changes to an order that has not yet shipped

• Delivery emergencies (wrong address, package marked delivered but not received)

• Payment processing issues

Please Note: Because our team is small and focused on fulfillment during business hours, we cannot guarantee immediate phone pickup. If you reach our voicemail, please leave a clear message with your name, order number (if applicable), and callback number. We will return your call within 4 business hours.

For non-urgent questions, email is strongly recommended.

📍 Visit Us (By Appointment Only)

Address:
The Bliss House LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

While we do not operate a retail storefront open to the public, we welcome local customers and business partners by appointment. Please email hongkimtuc@gmail.com at least 48 hours in advance to schedule a visit.

What You Can Do During a Visit:

• Pick up local orders (no shipping fees)

• Discuss bulk or custom orders

• Meet our team and see our operations

🌐 Website Contact Form

Visit theblisshouse.space and click the “Contact Us” link in the footer to submit a message directly through our website. This form sends an email to our team – perfect for quick questions when you are already browsing our products.

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Frequently Asked Contact Scenarios

I Need Help With an Order I Already Placed

Please email hongkimtuc@gmail.com with your order number. Common requests include:

• Changing shipping address (before fulfillment)

• Adding items to an existing order

• Canceling an order (within 2 hours of placement)

• Requesting a return or refund

I Have a Question About a Product Before Buying

We love helping customers find the perfect gift! Email us with:

• The product name or link

• Any specific questions about size, material, personalization options, or occasion suitability

• Your deadline (so we can advise on shipping timelines)

I Want to Place a Bulk Order (20+ Items)

We offer special pricing for bulk orders. Please email hongkimtuc@gmail.com with:

• Quantity needed (by product)

• Desired shipping date

• Shipping address

• Any customization requirements (names, dates, logos)

We will respond within 24 hours with a custom quote and production timeline.

I Am a Retailer Interested in Wholesale

The Bliss House LLC welcomes wholesale partnerships with boutiques, gift shops, and stationery stores. Please email us with:

• Your business name and location

• Tax ID or reseller certificate

• Estimated monthly order volume

• Types of products you are interested in

We will send you our wholesale catalog and pricing.

I Have a Press or Collaboration Inquiry

We are always excited to collaborate with bloggers, influencers, and media outlets. Please email hongkimtuc@gmail.com with “PRESS INQUIRY” in the subject line and include:

• Your name and publication/platform

• Description of your audience/reach

• What type of collaboration you are proposing (product review, giveaway, feature, etc.)

I Need to Report a Problem With My Order

We take quality issues seriously. If your product arrived damaged, defective, or not as described:

1. Take clear photos showing the issue

2. Email hongkimtuc@gmail.com with your order number and photos

3. Our team will review and respond within 24 hours with a resolution (replacement, refund, or store credit)

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Our Commitment to You

When you contact The Bliss House LLC, you can expect:

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Escalation & Complaint Process

On the rare occasion that you are not satisfied with how your inquiry was handled, please ask to speak with Sarah Chen, our Customer Experience Lead. You can request escalation in your email or voicemail.

If you remain unsatisfied after speaking with Sarah, you may contact our founder directly at the same email address with “ATTN: KIM – ESCALATION” in the subject line.

We take every complaint seriously and use all feedback – positive and negative – to improve our products and processes.

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Scam Alert – Protect Yourself

Unfortunately, online scams are common. Please be aware:

• The Bliss House LLC will never call or text you asking for payment information, passwords, or personal details

• The Bliss House LLC will never ask you to pay via wire transfer, cryptocurrency, or gift cards

• Our only official contact methods are the email and phone number listed above

• Our only official website is theblisshouse.space

If you receive a suspicious communication claiming to be from us, do not respond. Forward it to hongkimtuc@gmail.com and delete it immediately.

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Business Hours & Holiday Closures

Holiday Closures (No email or phone support):

• New Year’s Day (January 1)

• Memorial Day (last Monday in May)

• Independence Day (July 4)

• Labor Day (first Monday in September)

• Thanksgiving Day (fourth Thursday in November)

• Christmas Day (December 25)

On these holidays, we will respond to all emails received within 24 hours of our return to business.

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We Value Your Feedback

Have an idea for a new product? A suggestion for improving our website? A complaint about something we could do better? We want to hear it all.

Email hongkimtuc@gmail.com with “FEEDBACK” in the subject line. Every message is read by our leadership team, and we implement customer suggestions regularly.

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Thank You for Reaching Out

Whether you are contacting us with a simple question or a complex issue, please know that we appreciate you. Our customers are the reason The Bliss House LLC exists, and we never forget that.

We look forward to hearing from you.

The Bliss House LLC
30 N Gould St Ste R, Sheridan, WY 82801
Phone: +84325409592
Email: hongkimtuc@gmail.com
Website: theblisshouse.space