Refund and Return Policy

Our Promise: Your Satisfaction, Guaranteed

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At The Bliss House LLC, we stand behind every product we sell. We know that choosing a gift – whether for yourself or someone you love – is an act of care and intention. That is why we want you to feel completely confident when you shop with us.

If for any reason you are not satisfied with your purchase, we are here to make it right. This Refund and Return Policy explains your options, our process, and how to get help when you need it.

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Quick Reference – Key Points

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30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return or refund. After 30 days, we cannot offer refunds or exchanges except in cases of manufacturer defects (which we evaluate on a case-by-case basis).

Example: If your order was delivered on June 1st, you must contact us by July 1st.

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Eligibility Criteria – What Can Be Returned?

✅ Eligible for Return & Refund

• Damaged products – Cracks, tears, printing errors, missing pieces

• Defective products – Ornaments that won’t hang properly, cards with missing pages, etc.

• Wrong items – You ordered a birthday card but received a sympathy card

• Unopened, unused products – You changed your mind, and the product is in original condition

❌ Not Eligible for Return & Refund

• Personalized or custom products – Ornaments engraved with names/dates, custom-printed cards. Because these cannot be resold.

• Opened or used products – Cards that have been written in, ornaments that have been hung or damaged by the customer.

• Products damaged by customer – We cannot refund items you dropped, spilled on, or otherwise mishandled.

• Final sale or clearance items – Marked clearly on the product page at time of purchase.

• Gift cards – Digital or physical gift cards are non-refundable.

⚠️ Special Case – Seasonal & Holiday Products

Products purchased for specific holidays (Christmas, Valentine’s Day, Mother’s Day, etc.) are eligible for return within the 30-day window, but we strongly recommend checking your order immediately upon arrival. After the holiday has passed, we may not have replacement inventory available.

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How to Request a Return or Refund

Step 1: Contact Us Within 30 Days of Delivery

Email hongkimtuc@gmail.com with:

• Subject line: “RETURN REQUEST – Order #[Your Order Number]”

• In the email: Your full name, the product(s) you wish to return, and the reason for return

• Attachments: Clear photos showing any damage, defect, or wrong item (if applicable)

Do not ship anything back to us before receiving authorization. Unauthorized returns will not be processed.

Step 2: Receive Return Authorization & Instructions

Within 24-48 hours, our team will respond with:

• Confirmation that your return is approved (or explanation if denied)

• Return shipping address (our warehouse address – not the Sheridan street address listed on our website)

• Return shipping label (if we are covering the cost)

• Specific instructions for packaging the item

Step 3: Pack & Ship the Return

• Use the original packaging if possible

• Ensure products are protected from damage during transit

• Attach the return label (if provided) or write our return address clearly

• Keep your shipping receipt/tracking number

Step 4: Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds are issued to your original payment method (credit card, Apple Pay, Google Pay, etc.).

You will receive an email confirmation when your refund has been issued.

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Return Shipping Costs – Who Pays?

Important: If you return an item that does not meet eligibility criteria (e.g., used product or personalized item), we reserve the right to deny the refund and ship the item back to you at your expense.

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Refund Amounts & Processing Times

Full Refund (100% of purchase price)

You will receive a full refund if:

• The product was damaged, defective, or incorrect

• The product was returned unused and unopened within 30 days

• Your order was lost in transit and never delivered

Refund includes: Product price + original shipping charges (except for “changed mind” returns – see below)

Partial Refund

You may receive a partial refund if:

• The product shows minor damage that does not make it unusable (e.g., a bent corner on a card) – we refund 50%

• You return an item after 30 days but within 45 days – we refund 75% at our discretion

No Refund

No refund will be issued if:

• The return is requested after 45 days

• The product is personalized, used, or customer-damaged

• The return was not authorized

Refund Timing by Payment Method

If you have not seen your refund after 10 business days, please:

1. Check your bank statement again

2. Contact your bank (some banks take longer to post credits)

3. Email us at hongkimtuc@gmail.com and we will provide the refund transaction ID from Stripe

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Exchanges

We do not offer direct exchanges. Instead, please follow the return process above to return your unwanted item for a refund, then place a new order for the item you actually want.

Exception – Damaged or Defective Items: If you received a damaged product and want a replacement instead of a refund, tell us in your initial email. We will ship the replacement at no cost to you as soon as we confirm the damage (photos required). You do not need to return the damaged item unless we specifically request it.

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Lost or Stolen Packages

Lost in Transit

If your tracking number shows “Delivered” but you have not received your package:

1. Check with neighbors, household members, or your building’s mailroom

2. Wait 2-3 more days – carriers sometimes mark packages as delivered early

3. Contact the carrier (USPS, UPS, FedEx, etc.) with your tracking number

4. If still missing after 5 days, email hongkimtuc@gmail.com

We will investigate with the carrier. If the carrier confirms the package is lost, we will offer either:

• A full refund to your original payment method, or

• A free replacement shipped to the same address

Note: We cannot refund or replace packages marked “Delivered” if the carrier claims successful delivery. In that case, the package is considered stolen (see below).

Stolen Packages

The Bliss House LLC is not responsible for packages stolen after delivery confirmation. Once a carrier marks your package as “Delivered,” responsibility transfers to you. We recommend:

• Shipping to a secure location (not an unmonitored porch)

• Using a work address or P.O. box if theft is common in your area

• Installing a doorbell camera

If you believe your package was stolen, please file a police report and contact your renters or homeowners insurance – some policies cover package theft.

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Order Cancellations

Before Shipping (Within 2 Hours of Order)

You may cancel your order for a full refund if you contact us within 2 hours of placing the order. Email hongkimtuc@gmail.com immediately with “CANCEL ORDER” in the subject line.

After 2 hours, your order may already be in our fulfillment queue. We will do our best to cancel it, but we cannot guarantee cancellation after the 2-hour window.

After Shipping

Once an order has shipped, it cannot be canceled. You may follow the return process above after receiving the package.

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International Returns

Return policies for international customers are the same as for U.S. customers, with two important differences:

1. Return shipping costs are higher – If you are returning a product because you changed your mind, you are responsible for the cost of international return shipping (which can be significant).

2. Customs fees are non-refundable – Any import duties or taxes you paid to your country’s customs office will not be refunded by The Bliss House LLC. You must contact your local customs authority to request a refund.

We strongly recommend international customers review product details carefully before ordering to avoid costly returns.

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Contact Information for Returns

All return requests must be sent to:

Email: hongkimtuc@gmail.com
Phone: +84325409592 (for urgent issues only)

Do not send returns to our Sheridan, Wyoming address unless specifically instructed to do so. Returns sent to that address will be refused or discarded.

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Final Notes – Our Philosophy on Returns

We want you to love what you buy from The Bliss House LLC. But we also understand that sometimes, despite our best efforts, things go wrong. When that happens, we ask for your patience and communication – and we promise to respond with fairness and speed.

We track return patterns. Customers who frequently return products (more than 3 returns in 6 months) may be flagged for review. Abuse of our return policy – such as returning used products as “defective” – may result in account suspension or refusal of future returns.

That said, the vast majority of our customers are honest, kind, and reasonable – and we treat you that way in return.